Privacy Policy - Roadhouse Collectable Auctions

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Privacy Policy

1. Introduction

Roadhouse Group (Australia) Pty Ltd, trading as Roadhouse Collectable Auctions, is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information when you interact with us through our website, auctions, marketing, or customer service.

2. Information Collection

We may collect and hold various types of personal information, including but not limited to:

  • Contact details: Full name, address, phone number, and email address
  • Identification details: Driver’s licence or other ID to verify identity when required (e.g., for high-value purchases or auctions)
  • Transactional information: Bidding activity, purchase history, invoices, and payment methods
  • Technical data: IP address, browser type, device information, and usage data when you visit our website
  • Marketing preferences: Your choices about how you want to hear from us
  • Communication history: Records of any interactions or correspondence between you and our team

We collect this information when you:

  • Register for an auction and register to use the available bidding platform
  • Place a bid or make a purchase
  • Interact as a seller or purchaser with our Company
  • Subscribe to newsletters
  • Use our website or social media platforms
  • Contact us directly

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To register and manage your account
  • To facilitate bidding and auction participation
  • To process payments, issue invoices, and arrange delivery of items
  • To send important updates, including changes to auction terms or policies
  • To send marketing communications, promotions, and special offers, if you’ve opted in
  • To respond to your enquiries or resolve disputes
  • To meet legal, regulatory, or insurance obligations

We may also use anonymised data for internal analysis and to improve our services.

4. Disclosure of Personal Information

We will never sell your personal information. However, we may share it with trusted third parties when necessary to carry out our business functions, including:

  • Payment providers (e.g., Stripe, PayPal, banks)
  • Delivery, postal and logistics partners
  • IT service providers, including website hosting and security providers
  • Professional advisers (e.g., accountants, lawyers, insurers)
  • Government or regulatory authorities if required by law, court order, or for fraud prevention

All third parties are contractually required to handle your data in a secure and confidential manner.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. These measures include:

  • Secure data encryption and firewalls
  • Password-protected access to internal systems
  • Regular audits and compliance checks
  • Staff training on privacy protocols

Despite our best efforts, no data transmission over the internet can be guaranteed as 100% secure. You acknowledge this when using our services.

6. Accessing and Correcting Your Information

You have the right to:

  • Request access to personal information we hold about you
  • Request corrections to inaccurate or outdated information

To request access or correction, please contact us using the details in Section 8. We will respond within a reasonable timeframe, usually within 30 days.

7. Making a Complaint

If you believe we have breached your privacy rights or mishandled your information:

  1. Contact us directly using the contact details below.
  2. We will investigate and respond to your complaint within 14 working days.
  3. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
    • Website: www.oaic.gov.au
    • Phone: 1300 363 992

8. Contact Us

Roadhouse Collectable Auctions
ABN: 96 687 663 127
Address: [Insert Business Address]
Phone: [Insert Business Phone Number]
Email: [Insert Business Email Address]
Website: [Insert Website URL]

9. Policy Updates

This Privacy Policy may be updated periodically to reflect changes to our practices or legal obligations. We encourage you to review it regularly on our website. All updates will include a revised “Effective Date”.